Diploma in Aviation, Hospitality & Travel & Tourism Management (Domestic /International)

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Requirements:

- Be at least 17 years of age

- Minimum Educational Qualification is 10+2

- Be able to read, speak, and understand the English/Hindi language

- Obtain at least a current third-class medical certificate

- Pass a knowledge test as well as the practical test

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Syllabus

Aviation

Semester 1

• Introduction to Aviation

• History of Aviation

• Aviation Terminology

• Theory of Flight – Effect of weather on aviation

• Being a good team player – Crew room duties / Ground Staff duties

• Discipline & Responsibilities

• Passenger Handling

• Security Procedure

• Flight Communication

• Crew Resource Management (CRM)

Semester 2

• Product & Service equipment Familiarisation

• Operation of Doors & Exits

• Evacuation Slide Training

• Evacuation Procedure & Emergency Situation

• Crowd Control

• Safety Equipment

• Safety & Security

• Fire & Smoke Training

• Water Survival Training

• Dangerous Goods Training

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Hospitality

Semester 1

• Introduction and History of Hospitality Industry

• Introduction to Various departments

• Front Office

• Legal practice of handling Guests

• Hospitality Marketing & Sales

• In Flight Sales Management – Selling Skills

• Type of Meals & Service

• Fidelio

Semester 2

• Food & Beverage Knowledge including Wine, Spirits & Cheese & Service

• Cutlery Use

• Table Setup & Plating

• Course Meal

• Etiquette

• Dining Room Service

• Layout Of Meals

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Travel & Tourism

Semester 1

• Introduction and History of Travel & Tourism Industry

• Airport & City Codes

• Amadeus

• Tourism Geography

• Europe

• Asia

• Africa & Middle East

• Australia & New Zealand

• USA & Canada

• India

• Ticketing

• MICE

Semester 2

• Tourism Operations

• Tourism Marketing

• Corporate Travel

• Travel Agency Management

• Itinerary Planning & Costing

• Selling Skills

• Business Communication

• Documentation

• Insurance

• Foreign Exchange

• Roles & Responsibilities of Tour Manager

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First Aid

Semester 1

• Study of Human basic anatomy ( All Systems)

• Medical Emergency on board

• Delivery

• CPR

• Wounds

• Bandages

• Injury

• Burns

Semester 2

• Heart Attack

• Choking

• Poising

• Shock & Unconscious

• Nursing

• Hygiene

• First Aid Box

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Personality Development

Semester 1

• Do’s & Don’ts

• Confidence & Motivation

• Developing the Emotional Quotient & Intelligence

• Effective people Management Skills

• Capitalising Strength & areas of development

• Soft Skills Orientation

• Effective Time Management & Organisational Skills

Semester 2

• Interaction Sessions

• Art of Creating Powerful first Impression

• Effective training & guidelines to speak publically, at social gatherings, meetings, presentations & other formal & Informal settings

• Powerful training to develop a healthy, positive & Confident Self-Image

• Body Language

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Grooming

Semester 1

• Complete Makeover

• Make Up

• Hairstyle

• Saree draping

• Dressing

• Scarf patterns

Semester 2

• General Etiquette

• Image Management

• Walk

• Postures

• Physical Appearance

• Table Manners

• Hygiene

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Communication & English Speaking

Semester 1

• Conversational Proficiency

•  Introduction to Powerful Communication

•  Delivering Effective Cabin Announcements, Diction,       

•  Vocabulary & Fitness

•  Interaction Sessions

• Customer Service

Semester 1

• Understanding the basics of Customer Services & Comforts of passengers

• Learning & anticipating Passengers Requirements

• Developing Customer service Attitude & Personality

• Guest delight – Mastering the art of delivering world class service

• Business Communication

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Yoga & Meditation​​

• Breathing Techniques

• Yoga Aasana’s

• Meditation

• Self Healing

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Group Discussion & Personal Interview​

• Interview delivery skills

• Group discussion

• Mock Group discussion & Interview

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Practical Training Includes​

• Domestic Tour / International Tour

• Includes Flight tickets To & Fro

• 2 Days Stay

• Food

• Entertainment session

• Leisure

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